01. Introduction
Welcome to the JLDD Privacy Policy. This document explains how jldd.best ("JLDD," "we," "us," or "our") collects, uses, stores, and protects the personal information of players who use our platform. Whether you're spinning the reels on JILI Slots, playing a hand of Pusoy, or watching a live Sabong match, this JLDD privacy policy applies to every interaction you have with our services.
We take the privacy of our Filipino players seriously. This isn't just legal boilerplate — we actually built our data practices around the principle that players should always know what's happening with their personal information. This policy is written to be clear and straightforward so you don't need a law degree to understand it.
By creating an account on jldd.best or by continuing to use the platform, you confirm that you have read and understood this JLDD privacy policy and that you consent to the collection and use of your data as described here. If you disagree with any part of this policy, please stop using the site and contact us at support@jldd.best to request account closure.
02. What Data We Collect
JLDD collects different categories of personal information depending on how you interact with the platform. Here's a clear breakdown of what we collect and why:
| Data Category | Examples | Why We Need It |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | KYC verification & age compliance |
| Contact Data | Email address, mobile number | Account setup, notifications, support |
| Financial Data | GCash number, Maya account, bank details | Deposits, withdrawals, AML compliance |
| Usage Data | Games played, session duration, bet history | Platform improvement & responsible gaming |
| Technical Data | IP address, device type, browser version | Fraud prevention & security monitoring |
| Communication Data | Support chat logs, email exchanges | Dispute resolution & quality assurance |
We do not collect sensitive personal information such as religious beliefs, political affiliations, health records, or racial or ethnic origin unless you voluntarily provide such information in the context of a support request or specific verification requirement. Any sensitive data collected is treated with an additional layer of protection and is never used for profiling or marketing purposes.
03. How We Use Your Data
The personal information you share with JLDD is used strictly for legitimate business purposes. We process your data under the following legal bases: your consent, contractual necessity (to run your account), legal compliance (AML and KYC obligations), and our legitimate business interests.
Specifically, your data is used to:
- Create, manage, and secure your JLDD player account
- Process deposits and withdrawals through GCash, Maya, and other local payment channels
- Verify your identity and age before allowing gameplay or withdrawals over ₱50,000
- Detect and prevent fraud, bonus abuse, money laundering, and other prohibited activities
- Personalise your gaming experience — showing you games and promotions relevant to your play style
- Send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts
- Send marketing communications about promotions, new games, and VIP Club offers — only with your consent
- Comply with legal and regulatory obligations including those imposed by gaming and financial authorities
- Improve our platform based on how players use the site and what games they enjoy
- Provide customer support and resolve disputes efficiently
04. Data Sharing & Third Parties
JLDD does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Full stop. However, there are limited circumstances where we need to share data with trusted third parties to operate the platform properly:
- Payment Processors: GCash, Maya, BDO, BPI, UnionBank, and other payment partners receive the financial data necessary to process your transactions. These providers are governed by their own privacy policies and applicable financial regulations.
- Identity Verification Providers: To comply with KYC requirements, we may share your ID documents with licensed verification service providers operating under strict data processing agreements.
- Gaming Software Providers: Our game providers (including JILI and others) may receive anonymised session data to facilitate game delivery and technical support. No personally identifiable information is shared beyond what is technically required.
- Legal & Regulatory Authorities: We are legally required to share information with government agencies, law enforcement, or regulatory bodies when lawfully requested. This includes reporting obligations under the Anti-Money Laundering Act (AMLA).
- IT & Security Services: Cloud hosting, fraud detection, and cybersecurity providers may have limited access to technical data as part of platform operations. All such providers are bound by confidentiality and data processing agreements.
All third parties we work with are carefully vetted and required to handle your data in compliance with applicable privacy laws. If a third-party relationship changes in a way that could affect your data, we will update this JLDD privacy policy accordingly.
05. Cookies & Tracking Technologies
Like most online platforms, JLDD uses cookies and similar tracking technologies to make the site work properly and improve your experience. Here's a breakdown of the types of cookies we use:
- Essential Cookies: Required for basic site functions like keeping you logged in and remembering your language preferences. These cannot be disabled without breaking the site.
- Analytics Cookies: Help us understand how players navigate jldd.best — which games are most popular, where players drop off, and how we can make the experience better. Data is aggregated and anonymised.
- Functional Cookies: Remember your preferences such as your chosen payment method or display settings so you don't have to re-enter them every session.
- Security Cookies: Used by our fraud detection systems to flag unusual login patterns or suspicious activity that could indicate account compromise.
You can manage cookie preferences through your browser settings at any time. Note that disabling non-essential cookies will not affect your ability to play games or process transactions on jldd.best, but some personalisation features may not work as expected. We do not use cookies to serve third-party advertisements on the JLDD platform.
06. How We Secure Your Data
JLDD invests significantly in data security because we know that trust is the foundation of any good gaming platform. We implement multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
- 256-bit SSL/TLS Encryption: All data transmitted between your device and jldd.best is encrypted using industry-standard SSL protocols. Look for the padlock icon in your browser — it's always there on JLDD.
- Encrypted Data Storage: Sensitive data stored on our servers — including passwords and financial details — is encrypted at rest using AES-256 encryption.
- Access Controls: Only authorised personnel with a legitimate business need can access personal data. Access is logged and regularly audited.
- Two-Factor Authentication (2FA): Players can enable 2FA on their JLDD accounts for an extra layer of login security.
- Regular Security Audits: Our systems are regularly tested by independent security professionals to identify and patch vulnerabilities before they become a risk.
- Data Breach Response: In the event of a data breach that poses a risk to your rights, JLDD will notify the National Privacy Commission (NPC) and affected players within 72 hours of discovery, as required by Philippine law.
07. How Long We Keep Your Data
JLDD keeps your personal data only for as long as it's needed for the purpose it was collected, or as required by Philippine law and regulatory obligations. Here are the general retention periods we follow:
- Active account data: Kept for the full duration of your account plus five (5) years after account closure, as required by anti-money laundering regulations.
- Transaction records: Financial transaction data is retained for a minimum of five (5) years to comply with BIR and AMLC reporting requirements.
- KYC verification documents: Identity documents are kept for five (5) years after account closure or the last transaction, whichever is later.
- Customer support records: Support interaction logs are retained for two (2) years to support dispute resolution and quality improvement.
- Marketing consent records: Records of your marketing preferences are kept for as long as your account is active, plus one (1) year after closure.
Once the applicable retention period has expired, your data is securely deleted or anonymised so it can no longer be linked to you as an individual. If you request early deletion of your data, we will assess the request against our legal retention obligations and inform you of the outcome within 15 business days.
09. Minors & Age Restrictions
JLDD strictly prohibits the use of its platform by anyone under the age of 21. We do not knowingly collect personal information from minors. During registration, players are required to confirm their date of birth and consent to our terms.
If we discover or reasonably suspect that personal data has been collected from a minor, we will immediately suspend the associated account, delete the personal data in question, and report the incident to the appropriate authorities if required by law. If you are a parent or guardian and believe your child may have registered on jldd.best, please contact us immediately at support@jldd.best so we can take swift action.
10. Updates to This Privacy Policy
JLDD may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes — meaning changes that significantly affect how we use your data or your rights as a data subject — we will notify you by email or through a prominent notice on jldd.best at least seven (7) days before the changes take effect.
We recommend bookmarking this page and reviewing it periodically. The "Last Updated" date at the top of the page always reflects the most recent revision. If you continue to use JLDD after a policy update, it means you accept the revised JLDD privacy policy. If you don't agree with the changes, you have the right to close your account and request deletion of your data before the new policy takes effect.
11. Contact Our Data Privacy Team
If you have any questions, concerns, or requests related to this JLDD privacy policy or the way we handle your personal data, our Data Privacy team is here to help. We take every privacy inquiry seriously and aim to respond within five (5) business days.
- Email: support@jldd.best
- Subject line: Use "Privacy Request – [Your Username]" for faster routing
- Response time: 1–5 business days for general inquiries; up to 15 business days for formal data subject requests
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated. Visit the NPC's official website for guidance on how to file a complaint.